Sweet Baby Jane's Boutique is not responsible for packages lost in transit! If your package is lost in transit you must file a claim with the United States Post Office. If you need assistance, please email us! We would love to help you recover lost items.
We hope you love everything you purchase from us, but if something just wasn't right here's how our return policy works! Sweet Baby Jane's Boutique does not issue refunds. If you are not satisfied with your purchase from Sweet Baby Jane's Boutique, items that are not customized must be sent back to us within 7 days of delivery date for store credit only. Sweet Baby Jane's Boutique reserves the right to reject returns on items that are worn or that are out of the return date period. We do not accept worn clothing, any sale items, customized accessories, or gift card returns. Once you have received store credit you have ONE YEAR to use the store credit. Gift card amounts expire after one year. No exceptions to this rule. We only allow 1 return per month, per customer. Customers who return more than that will be subject to review and may not be allowed to return items back to us in the future. Customers are responsible for shipping costs for anything sent back to Sweet Baby Jane's Boutique if your return meets our return policy criteria.
· All orders can be sent back to Sweet Baby Jane's Boutique at this address with invoice included: 1148 Howbert Avenue Roanoke, VA 24015
· Shoes must be returned in a mailer or box! We will not take back any shoe boxes sent out of a mailer with tap, labels or markings on them.
If you need to return an item for a different size, we recommend purchasing the item so you can insure you get the size you want! When your return item arrives to us please allow 2 business days for it to be processed and store credit to be sent to your email. Items must be unworn with tags attached to be considered for a return. NO pet hair, cigarette smoke, food stein etc, and shoes must have no sign of wear. Sweet Baby Jane's Boutique reserves the right to reject returns on items that are worn or that are out of the return date period. If a return is rejected, the customer is responsible for the shipping fee and will be invoiced for $3.66 to cover the shipping fee. All damaged items need to be reported to us within two days of delivery to email@example.com so we can provided you with a pre-paid shipping label. For any other inquiries about returns or shipping please email firstname.lastname@example.org with the subject title RETURN and your order number..